Coach Sunglasses Outlet So You Want a Rewarding Ca

el staffs provide a variety of services to guests and must do so efficiently, courteously, and accurately.
Employment of hotel,[link widoczny dla zalogowanych], motel, and resort desk clerks is expected to grow faster than some other occupations in the industry as responsibilities become more numerous and some of these workers take on tasks previously reserved for managers.
Hotel, motel, and resort desk clerks perform a variety of services for guests of hotels, motels, and other lodging establishments. They register arriving guests, assign rooms, and check out guests at the end of their stay. They also keep records of room assignments and other registration-related information on computers. When guests check out,[link widoczny dla zalogowanych],[link widoczny dla zalogowanych], desk clerks prepare and explain the charges, as well as process payments.
Front-desk clerks always are in the public eye and typically are the first line of customer service for a lodging property. Their attitude and behavior greatly influence the public's impressions of the establishment. They always must be courteous and helpful. Desk clerks answer questions about services, checkout times, the local community, or other matters of public interest. Clerks also report problems with guest rooms or public facilities to members of the housekeeping or maintenance.
In the smaller places,[link widoczny dla zalogowanych], desk clerks may perform the work of a bookkeeper, advance reservation agent, cashier, laundry attendant, and telephone switchboard operator.
Hotel, motel, and resort desk clerks deal directly with the public, so a professional appearance and a pleasant personality are important. A clear speaking voice and fluency in English also are essential, because these employees talk directly with hotel guests and the public and frequently use the telephone or public-address systems. Good spelling and computer literacy are needed, because most of the work involves use of a computer. In addition, speaking a foreign language fluently is increasingly helpful, because of the growing international clientele of many properties.
Formal academic training generally is not required so many students take jobs as desk clerks on evening or weekend shifts or during school vacation periods. Most employers look for people who are friendly and customer-service oriented, well groomed, and display the maturity and self confidence to demonstrate good judgment. Desk clerks, especially in high-volume and higher-end properties should be quick-thinking, show initiative, and be able to work as a member of a team. Hotel managers typically look for these personal characteristics when hiring first-time desk clerks, because it is easier to teach company policy and computer skills than personality traits.
General Managers have overall responsibility for the operation of the hotel. They allocate funds to departments, approve expenditures, and ensure expected standards for guest service, decor, housekeeping, food quality, and banquet operations.
Resident or hotel managers are responsible for the day-to-day operations of the property. In larger properties, more than one of these managers may assist the general manager, frequently dividing responsibilities between the food and beverage operations and the rooms or lodging services. Assistant managers help running the day-to-day operations of the hotel. Assistant managers may adjust charges on a hotel guest's bill when a manager is unavailable.
An Executive Committee made up of a hotel's senior managers advises the general manager, assists in setting hotel policy, coordinates services that cross departmental boundaries, and collaborates on efforts to ensure consistent and efficient guest services throughout the hotel. The Committee may be comprised of the department heads for housekeeping, front office, food and beverage, security, sales and public relations, meetings and conventions, engineering and building maintenance, and human resources.
Executive housekeepers ensure that guest rooms, meeting and banquet rooms, and public are

The post has been approved 0 times