Nike Air Max 95 A Tale Of 2 Vendors

v class="googleright">,[link widoczny dla zalogowanych]It was the best of vendors, it was the worst of vendors, it was the age of wisdom, it was the age of foolishness (apologies to Charles Dickens).
It's not often that I'm left speechless by intransigent stupidity (well, actually, I'd gone beyond speechless - to frothing at the mouth).
Let me elaborate…
As some of you would have read, my almost 17 year old son, Zahan came back to live with us after having spent 5 years in Chicago.
In the process of setting him up for life (and no it's not a sentence) in Oz, we said we'd buy him a mobile phone here. And let's face it, which teenager can be without, these days.
So we hunted the phone shops in Chatswood and found a phone he fell in love with. (It's really cool - has a swivel keyboard so he can text with a QWERTY keyboard).
Problem was that the Vendor in Chatswood didn't have one in stock and had to order one in. This was the Thursday a week before Easter.
We paid a deposit on the phone and "Yes Sir, the phone will be in within a few days and we'll give you a call as soon as it comes in".
Of course you know what's coming next don't you! No call!
Youngster was getting agitated - he called and the Vendor said there was a problem with delivery. He called again in a few days - and same deal. Then, "Yes, we'll definitely have it in today" - which was Thursday before Good Friday.
So he went into the store on Thursday night only to find that the phone had not arrived. Disappointed, he came home.
On Saturday,[link widoczny dla zalogowanych], he called and they still couldn't give him an answer.
Enough was enough,[link widoczny dla zalogowanych], so I intervened - and called the manager. He couldn't find details in their system so promised that his department manager would call me in 5 to 10 minutes. No call!
So I called back that afternoon - and was told that the phone had to come in from another store. Which one? Well, as it happened one I'd been in that morning in my local suburb!
So I said I'd go there again and pick the phone up personally.
So far so good.
The phone was there (they had lots in stock),[link widoczny dla zalogowanych], but when I wanted to pay the balance (remember I'd put a deposit down with the order), I was told I had to pay for the phone in full in this store and go back to the original store to claim my refund. This is the same store chain fully owned by one of the biggest retailers in the country.
No amount of reasoning (okay, arguing and subsequent frothing at the mouth) would convince them to just let me pay the difference.
So I was forced to go all the way back to Chatswood - and claim my refund. The only good part of this was that I arranged for a $30 voucher as a sign of goodwill from the Chatswood manager for the inconvenience.
By their intransigent stupidity and attitude they totally pissed this customer off! And guess what, I'm telling thousands of you via this email!
Now contrast this experience with another yesterday.
We'd bought an office chair for Zahan at another national retailer, Office Works (owned by Coles who are in direct and fierce competition to the other mob (and if you're wondering why I haven't mentioned their name - I just got a phone call from them
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